Last updated: January 2026

OMNI Lifestyle & Fitness Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR, where applicable.

1. Who We Are

Business name: OMNI Lifestyle & Fitness
Address: The Barn, Unit 18, Burrough Court Estate, Burrough on the Hill, Leicestershire, LE14 2QS
Email: Hello@omnilifestyle.co.uk

For the purposes of data protection law, OMNI Lifestyle & Fitness is the Data Controller of your personal data.

2. Personal Data We Collect

We may collect and process the following personal data:

a) Membership & Contact Information

• Full name

• Email address

• Phone number

• Postal address

• Emergency contact details

b) Booking & Attendance Data

• Class and session bookings

• Attendance history

• Cancellations and waitlists

This data is processed via our third-party booking and membership management system.

c) Payment Information

• Payment status and transaction history

We do not store full card details. Payments are processed securely by third-party payment providers.

d) Health & Fitness Information (Special Category Data)

• Health declarations

• Injuries or medical conditions you voluntarily disclose

• Fitness goals or coaching notes

This information is collected only with your explicit consent and used solely to support your training safely.

e) CCTV Footage

• CCTV images of individuals within and around our premises

CCTV is used for:

• Safety and security

• Crime prevention

• Protecting staff, members, and property

3. Lawful Basis for Processing

Under GDPR, we rely on the following lawful bases:

4. How We Use Your Personal Data

We use your personal data to:

• Manage gym memberships and bookings

• Provide coaching, classes, and gym services

• Process payments and maintain financial records

• Communicate important service information

• Ensure the safety and security of our premises

• Comply with legal and regulatory obligations

We will never use your data for purposes that are incompatible with those listed above.

5. Marketing Communications

We may send you gym-related updates, offers, or announcements by email or SMS only if you have opted in.

You can withdraw consent at any time by:

• Clicking the unsubscribe link, or

• Contacting us directly

6. Booking App & Third-Party Processors

We use trusted third-party service providers to operate our booking, membership, and payment systems.

These may include:

• Booking and membership software

• Payment processors

• Email/SMS communication platforms

All third parties are GDPR-compliant and process data only under our instructions.

7. CCTV Use

CCTV cameras are in operation at our premises.

• Footage is used solely for security and safety purposes

• Cameras are clearly signposted

• Footage is retained for 30 days, unless required for investigation

• Access is restricted to authorised personnel only

You may request access to CCTV footage involving you, subject to identity verification and the rights of others.

8. Data Retention

We retain personal data only for as long as necessary:

• Membership records: up to 6 years after membership ends (deleted when no longer relevant or upon withdrawal of consent)

• Financial records: 6–7 years (legal requirement)

• Health information: deleted when no longer relevant or upon withdrawal of consent

• CCTV footage: typically 30 days 

9. Your Data Protection Rights

Under GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate data

• Request erasure (“right to be forgotten”)

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

To exercise these rights, please contact us using the details above.

10. Complaints

If you are unhappy with how we handle your data, you have the right to complain to:

UK Information Commissioner’s Office (ICO)
Website: ico.org.uk

We encourage you to contact us first so we can resolve any concerns.

11. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website or at reception.